Frequently Asked Questions
Q. What does UNLIMITED Support mean ?
- Unlimited support requests can be made via direct ticket system, email or phone.
- We will fix and support the device and user for anything associated with the device.
- No time limits on support requests.
- Some companies offer unlimited support with conditions so that you end up not really getting unlimited support.
Q. Where is our data stored if we use the HardyCloud ?
Q. We have a server onsite, can we backup to HardyCloud ?
Q. Do I need to pay upfront for Microsoft Licenses for the HardyCloud ?
- Absolutely not. We are a Microsoft SPLA partner that enables us to provide the latest software on a subscription basis.
- You'll never have to worry about a hefty upgrade when a new version comes out.
Q. We are always having issues with spam and viruses, can you help?
- Spam and Viruses are a pain. Not only do they cause annoyance but the can cause significant issues for your business.
- Hardy IT use the latest technologies to filter out spam for you.
- Antivirus protection is something we value highly.
- If we are providing Unlimited user and system support we want to make sure your systems are well protected. So all of our Managed clients get Spam Filtering and Virus Protection included.